Reference

Terms That Govern Your crix Account

These terms set out what you agree to when you open and use a crix account — from how deposits via bKash, Nagad, and Rocket are handled to how disputes are resolved.

Account eligibilityWallet and payment rulesFair use policyDispute processRegion-dependent access
crix Terms That Govern Your crix Account
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Your account data is stored securely and used only to operate your crix account — processing deposits, verifying withdrawals, and handling support requests. We do not sell your personal information to third parties. You can request a copy of the data we hold on your account or ask us to close your account by contacting support through the dashboard.

Data Retention

We retain account and transaction records for the period required by applicable law. After account closure, data is held only as long as legally necessary.

Account Security

Your password and OTP are never stored in plain text. If you suspect unauthorised access, change your password immediately and contact support.

Cookies

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings.

Your Rights

You can request access to, correction of, or deletion of your personal data. Submit the request via the Help section in your account dashboard.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you get in touch — it speeds up the review significantly.

Live Chat Open the chat widget from any page on crix. Available during our standard support hours for account and terms queries.
Email Support Send your query to our support address listed in your account dashboard. We respond to terms and account disputes in writing.
Account Dashboard Log in and go to the Help section to submit a formal request. Attach any relevant payment screenshots or wallet references.

Common Questions About These Terms

Quick answers to what people ask most about how these terms apply to their crix account.

You must meet the minimum age requirement in your region and be located in an area where crix is available. Eligibility depends on your local law and the regions we currently serve.

Your withdrawal will be held until the wallet is verified. Contact support via the dashboard with your bKash, Nagad, or Rocket transaction reference and we will process the review.

We may update these terms and will notify you via email or an in-account message before changes take effect. Continuing to use your account after that date means you accept the updated terms.

Log in, go to the Help section in your dashboard, and submit a data access request. We will respond within the timeframe required by applicable law in your region.

Opening multiple accounts, providing false registration details, or misusing promotional credits are all breaches. A confirmed breach may result in account suspension and forfeiture of any pending balance pending investigation.

If our support team cannot resolve your issue, the dispute may be referred to the relevant authority under the laws of your jurisdiction. We will provide documentation of the case on request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.