Reference

What the Rules Say and How They Apply to You

Using crix means you accept the terms that govern your account, your wallet activity, and your access to the platform. Whether you deposit via bKash, Nagad, or Rocket, these terms set the frame for every transaction and every session.

Account Terms ApplybKash, Nagad, Rocket CoveredRegion-Dependent AccessYour Rights Stated Clearly
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crix What the Rules Say and How They Apply to You
HOW WE HANDLE DATA

Data, Cookies, Account Security and Your Rights

We handle your account data with clear retention rules and give you direct ways to request changes or deletion. Here is how each area works in practice.

Data Handling

We store the minimum account data needed to run your wallet, process bKash or Nagad transactions, and comply with regional requirements. We do not sell your data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in across bKash deposits and live sessions. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice an unrecognised login, use the account lock option and contact support immediately.

Retention and Deletion Requests

Account data is kept for as long as your account is active plus the period required under applicable rules. To request deletion, contact support with your account reference.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have questions about how these terms apply to your account, our support team is available to walk you through the specifics. Reach us through live chat, email, or your account message centre — whichever works for your device.

Live Chat Open the chat icon from any page in the lobby. Our team handles account and policy queries in the same queue — no separate legal line needed.
Email Support Send your question to our support address from your registered email. Include your account reference so we can pull up your transaction and policy history quickly.
Account Message Centre Log in, go to your account settings, and use the message centre. Responses come back to the same screen and are logged to your account record.

Legal and Account Policy — What You Need to Know

These are the questions we hear most often about how our terms apply, what your rights are, and how to act on them.

Access and the terms that govern it depend on your location and local law. We serve eligible regions where our platform is permitted. If your region is not supported, account access will not be available.

We retain your data for the period required under applicable rules after closure, then delete it. You can request a copy of your data before closing by contacting support with your account reference.

Yes. Contact our support team through the message centre or live chat with proof of the correct detail. Changes to registered payment wallet details — bKash, Nagad, Rocket — require additional verification.

We notify you through your registered contact when material changes are made. Continuing to use your account after that notification counts as acceptance of the updated terms.

Use the account lock option immediately, then contact us via live chat or email. We will review the login history tied to your account and advise on the next steps for securing access.

The core account terms are the same regardless of which wallet you use. Wallet-specific steps — like confirming a Rocket PIN versus a bKash OTP — follow the process each provider requires on their end.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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