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How crix Handles Your Personal Information

Your account data, payment details, and browsing activity on crix are handled with care. Access and eligibility depend on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and how you can request changes or…

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crix How crix Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how crix operates your account. Here is what that looks like in practice across the four areas that matter most to you.

Encryption and Storage Your account data and payment information are encrypted in transit and at rest. Connections to crix use SSL, and payment details passed through bKash, Nagad, or Rocket never touch our servers in plain text.
Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your settings across devices. You can clear or block cookies through your browser; some features may not work without session cookies.
Data Retention Active account data is held while your account is open. After closure, records required by financial regulations are retained for the period mandated by applicable law, then deleted or anonymised.
Your Access Rights You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit requests via live chat or email.
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Team online

Live Chat

Start a chat from the crix website or mobile browser. Our team will verify your account and handle data requests during support hours.

Email Support

Send your data request to our support address listed on crix. Include your registered email and the specific action you are requesting.

Account Settings

Some data — like your contact details and communication preferences — can be updated directly inside your account settings without contacting support.

Common Questions About Your Data

Real questions from people who want to understand how their information is used on crix — answered plainly.

We collect your name, email address, phone number, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected to secure your account.

We share only what is necessary. Payment processors like bKash, Nagad, and Rocket receive transaction data to complete your deposits and withdrawals. We do not sell your data to advertisers or data brokers.

We retain records required by financial regulations for the period set by applicable law. Data with no retention obligation is deleted or anonymised after your account closes.

Contact our support team via live chat on crix or by email. Provide your registered account details so we can verify your identity before releasing any information.

Yes. Where no legal retention obligation applies, you can request deletion. Submit the request through live chat or email support, and we will confirm the outcome once processed.

No. Payment details passed through bKash, Nagad, or Rocket are handled by those processors directly. We store transaction records but not your wallet credentials or PIN.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.